Toolfix, a fourth-generation family-owned business, has been making waves in the UK’s joinery industry for over three decades. With a rich heritage and a strong commitment to honesty, reliability, and solutions-oriented services, Toolfix has established itself as one of the leading suppliers in the market. We sat down with the Toolfix team to learn more about the company’s values, work culture, and exciting future prospects.
Can you share the story behind Toolfix’s establishment and how its history has shaped the company’s identity and values today?
Toolfix’s journey began with a vision rooted in family values. Over the years, we have embraced the principles of honesty, reliability, and customer-centricity, which have become the backbone of our success. Today, as a fourth-generation family-owned business, we take immense pride in carrying forward these fundamental principles that shape our identity.
Our commitment to being solutions-oriented and building strong relationships with clients, suppliers, and staff has helped us stand out in the industry.
How would you describe the work culture at Toolfix? What core principles and values are emphasized to create a positive and collaborative environment for employees?
At Toolfix, we strive to create a work culture where passion and collaboration thrive. We encourage our team to be passionate, proud and engaged in their roles, and we value open communication and innovative thinking. Our core principles include fostering a positive and supportive environment, where employees are not only heard but also encouraged to become key influencers in the business. We believe in recognizing individual contributions and celebrating success together as a team.
Toolfix appears to have experienced substantial growth. Can you elaborate on the key factors that have driven the company’s growth and success over the years?
Our growth can be attributed to our unwavering commitment to providing a ‘wow’ 360° client experience. Going the extra mile is not just a catchphrase for us; it’s embedded in our DNA. Our dedication to understanding and meeting our client’s needs has earned us a reputation for reliability and excellence. Additionally, embracing modernization and e-commerce capabilities has allowed us to streamline processes, but we never compromise on the importance of face-to-face communication to nurture lasting relationships.
As a potential employee, what are the unique advantages and opportunities that Toolfix offers to its team members? Why should someone consider working for the company?
Working at Toolfix means being part of a close-knit family where your ideas, initiative, and knowledge are valued.
We empower our team to be trusted advisors to our clients, providing a sense of purpose and ownership in their roles. As an employee, you can make a real impact on the business while enjoying a collaborative and supportive work environment. We work hard for each other, knowing that the company will support us just as we support it.
From an employee’s perspective, could you outline a typical work routine at Toolfix?
Each day at Toolfix starts with a team huddle meeting, setting the stage for collaboration and shared goals. After organizing tasks for the day, the team hits the accelerator, ticking off tasks while supporting and watching out for their colleagues. The shared sense of responsibility and camaraderie helps us stay focused and motivated to achieve our daily sales targets.
Every organisation has interesting stories to share. Can you share a couple of fun facts or anecdotes about Toolfix that showcase the company’s personality and team dynamics?
Toolfix’s commitment to the community shines through in our monthly charity initiative. Each month, a staff member selects a charity, and we donate £150 to support those less fortunate. It’s heart-warming to see our team’s dedication to making a positive impact beyond the workplace.
We also celebrate hitting our monthly sales targets, the entire team comes together for a staff meal. It’s a time to unwind, enjoy good food, and share memorable moments.
What exciting projects or expansion plans does Toolfix have for the future?
While we can’t predict the future, we are committed to continuous growth and innovation. One of our most important goals is to further develop our own product ranges and strengthen our position as a leading brand in the market.
We remain focused on delivering exceptional service to our clients while exploring new opportunities to expand our offerings and reach.
Joining Toolfix means becoming part of a family-driven, passionate, and forward-thinking team. With a culture that fosters growth, innovation, and genuine care for its employees and community, Toolfix offers a unique and exciting opportunity for anyone looking to make a meaningful impact in the joinery industry. Henderson Brown is thrilled to partner exclusively with Toolfix on this exciting recruitment journey, and we look forward to welcoming new talent to the Toolfix family.